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Frankie Ferrell has managed the Undergraduate Programs Office (UPO) front desk since November 2012, assisting O’Neill students and parents ever since. He schedules advising appointments, answers general questions, or refers inquiries to the appropriate office to get answers. Before coming to the O’Neill School, he spent a decade in survey research at Indiana University, working on nationwide studies such as the National Survey of Student Engagement and several other social research projects. He is an IU alumnus and military veteran.